All customers will be contacted to arrange delivery as different carriers are used depending on which products are being sent. Also not all items are stock items and will be made to order so again contact will be made to arrange delivery and advise lead time.
For retail customers, delivery is free to the UK mainland. For delivery charges to areas outside the UK mainland please contact us for a shipping quote.
All packaging should be removed on delivery, to inspect the goods and to allow air to the timber to prevent mildew and mould developing.
Return or exchange an item – our 100% money back guarantee.
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be undamaged and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.